Advance Directive Policy
You have the right to decide whether to accept or reject medical treatment, including whether to continue medical treatment and other procedures that would prolong your life artificially. You should be aware that our company policy is for staff to call 911 if you are having a cardiac arrest or are found unresponsive. If you have an advance directive ("living will") please let us know so that we can inform the responding Emergency Medical Technicians of your advance directive and honor your personal directions about life-prolonging treatment.

If you have a disability or illness that inhibits your mobility, we encourage you or a family member to notify the local police and fire departments, as well as the utility company, that you may need their assistance in the event of an emergency.

Superior Product Availability
Lakeview Medical has the expertise and extensive equipment inventory needed to meet your specific needs. We can assist you with proper product selection because we carry most of the major brand name manufacturers of home medical equipment.

Billing Assistance
Our billing staff has experience dealing with the insurance industry. Our highly trained staff will be glad to provide answers to your billing concerns.

Customer concerns are an important form of feedback for our company. Any questions or concerns regarding your service or equipment should be directed to the Manager at Lakeview Medical so that we can improve our service. It is the manager's responsibility to review all formal complaints. You are entitled to a written response to your formal complaint.

Emergency Preparedness
We are prepared to continue to work during thunderstorms, floods, etc. Obviously, our performance could be affected by traffic conditions or other storm related issues. If you are scheduled for a delivery, we will try to call you by telephone to update you on our ability to physically reach your residence.

If we cannot reach you by telephone:
You should stay in your home as long as it is safe to do so. Listen to the emergency broadcast radio station that services your area. We will announce updates to our customers and employees via these stations if normal communication fails.

If you can, call us and tell us your new location's address and phone number.
We will always continue to try to reach you by telephone and/or drive to your location whenever possible. As soon as we can safely and legally respond, we will take care of your needs.